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Overview
All bookings with ALTITUDE PAKISTAN are subject to these cancellation terms in addition to our Terms & Conditions. Refund percentages apply to the total invoiced trip cost unless stated otherwise on your confirmation.
Standard tours & treks
Applies to cultural tours, road trips, weekend retreats, and fixed-departure treks unless your proposal states different terms.
| Cancellation window | Refund | Notes |
|---|---|---|
| More than 60 days before departure | Full refund minus deposit & bank charges | Deposit covers permit and lodge commitments. |
| 31–60 days before departure | 50% of total trip cost | Guides and vehicles may already be assigned. |
| 15–30 days before departure | 25% of total trip cost | Most local costs are committed. |
| Less than 15 days before departure | No refund | Full local costs are usually prepaid. |
| No-show or early departure | No refund | Unused services are not reimbursable. |
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Expeditions & climbing peaks
Mountaineering expeditions, trekking peaks above 6,000 m, and custom high-altitude programmes involve longer lead times and non-refundable permit costs. Stricter terms apply:
| Cancellation window | Refund | Notes |
|---|---|---|
| More than 90 days before departure | Full refund minus deposit & permit fees paid | Peak permits are often non-recoverable. |
| 61–90 days before departure | 40% of total trip cost | — |
| Less than 60 days before departure | No refund | Expedition logistics are locked in early. |
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How to cancel
Notify us in writing
Email or WhatsApp your booking reference, names, and reason for cancellation.
We confirm receipt
Our desk acknowledges within one business day and notes the applicable refund tier.
Refund processed
Approved refunds are returned to the original payment method within 14–21 business days.
Send cancellations to hello@altitudepakistan.com with subject line “Cancellation – [Booking reference]”.
Exceptions
- Visa refusal: if Pakistan denies your visa despite a genuine application supported by our invitation letter, we may offer a credit toward a future departure or partial refund minus administrative and permit costs—subject to documentary proof.
- Medical withdrawal: with a doctor's certificate before departure, we may offer a date transfer or partial credit at our discretion.
- Group reductions: if your party size drops below the quoted minimum, prices may be recalculated or the booking cancelled under the standard tiers.
- Third-party services: flights, insurance, and items booked directly with airlines or other vendors are governed by their own policies.
Force majeure
If a trip cannot operate due to events outside reasonable control—severe weather closing passes, natural disaster, pandemic restrictions, or government travel bans—we will work with you to reschedule or offer credit for unused services. Cash refunds may be limited to amounts recoverable from local partners.
Date transfers
Where possible, we prefer transferring your booking to a new date within 12 months rather than cancelling. One complimentary date change may be allowed if requested more than 45 days before departure and subject to availability. Additional changes or peak-season moves may incur an administrative fee.
Request a date transferQuestions
Unsure which tier applies to your booking? Our planning desk will walk you through it before you confirm any changes.